Support

1. How to reach us

E-mail: hello@cofood.ing — the fastest route, and the one to use for anything about an order that has already been placed. Please include the e-mail address you signed in with and the day of the round, so we can find it.

Phone: +49 89 452 036 80

Post: Gastroexpress GmbH, Rosenheimer Str. 30-32, 81669 München, Germany. Full company details are in the Impressum.

2. When we answer

Monday to Friday, 9:00–18:00 (Europe/Berlin). We answer e-mail within one working day. If something is going wrong with food that is being delivered right now, phone us — e-mail is too slow for that.

3. Something is wrong with the food

Missing dishes, the wrong dishes, cold food, a delivery that never arrived — write to hello@cofood.ing on the same day, with the day of the round and what was wrong. The food is cooked and delivered by the restaurant, but you do not have to chase it yourself: we take it up with them and settle it with you. Where the fault is ours or the restaurant’s, you are refunded — see section 5.

4. Cancelling an order

Before the round’s order deadline you can remove your dishes yourself, and nothing is charged: until the deadline your card is only reserved, never debited. After the deadline the order is with the restaurant and the food is being made, so it can no longer be cancelled — the same rule as ordering directly from a restaurant. Write to us anyway if something has genuinely gone wrong; a case we can still stop, we stop.

5. Refunds

A refund goes back to the card that was charged, always — we cannot pay it out anywhere else. We decide a refund case within two working days of hearing about it; once we release it, your bank normally shows the money within 5–10 working days, which is their timing and not ours. If your card was only reserved and never charged, there is nothing to refund: we release the reservation, and it disappears from your statement without any money having moved.

6. What it costs

You pay the price of the dishes you chose, plus your share of the delivery, and nothing else — no booking fee and no service fee. The delivery fee and the order value above which delivery is free are set by the restaurant for the area it delivers to; both are shown on the restaurant before you order and are fixed for the round when it opens. Prices are in euro and include VAT.

7. Complaints and data

If our answer does not satisfy you, say so in the same thread and it is looked at again. For access to or deletion of your data, see the Privacy Policy; for the rules of the service, the Terms of Service.